ARC International

Support

Comprehensive Services Tailored to the Customer's Needs

ARC Support puts the power of the company's easy-to-use configurable cores and subsystems to work for customers through standard and customized support, maintenance and training services. ARC Support's team is comprised of seasoned engineering professionals who have supported hundreds of ARC-Based design projects. They work alongside customers to ensure their ARC-Based chip is highly optimized to the target application.

ARC's Customer Support and training services can be tailored to meet the design needs of the licensee. The standard, annually renewable packages that come with all licenses include the ability to speak live to a Customer Support representative. Customers also have 24-hour access to ARC's world-class Support Website, a password protected secure environment which contains hundreds of documents, downloads, FAQs and bug reports that speed the SoC design process using a configurable ARC processor or subsystem.

Custom Instruction Extensions

ARC will design custom extensions for any of our configurable cores, ensuring it is fully verified to the microarchitecture and compatible with the wide range of software and tools optimized to the ARCompact™ ISA.

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Training

ARC offers a wide variety of on- and off-site training for all of ARC's configurable CPUs and application subsystems. All training courses offer hands-on experience and detailed examples that maximize optimization of the ARC-Based™ SoC.
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Code Proofing

ARC will review and profile your software code, suggest potential improvements and recommend instruction extensions to maximize system optimization.

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Benchmarking

ARC will provide logic synthesis benchmarks based upon your choice of process technology (including sub 0.10 micron geometries) and standard or customized cell libraries. Benchmarks cover speed, power consumption and area, and the benchmark report will detail critical paths and provide an overview of the floorplan.

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Processor Configurations

ARC will take your system specification and deliver fully verified RTL of a configurable 32-bit ARC core, including test benches, scripts and reference designs based upon the industry's most popular EDA tool flows.

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Customer Comments

Sandisk

"For us time to market was key for our high volume products. ARC's Support team was rapidly able to understand and resolve our problems. Their dedication has allowed us to meet our design needs in a very timely fashion." - Senior Director, ASIC Development and CAD

Infineon

"Based on the experience of a long licensee partnership, we clearly recognize the high support level that ARC provides to customers. ARC Support’s quality and fast turnarounds are important success factors that help us meet project design schedules on time." - Director of Infineon IP Reuse Group

Boston Scientific

"We received excellent support from ARC Support this year in resolving our tooling issues and adding new capabilities to the compiler tool suite. The enhancements that were provided not only made my life easier, they also made a difference in our ability to deliver an even better product to our customers. Thank you very much and keep it up!" - Advisor, Software Engineer

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